RETURN POLICY

MB Sensorikos ypatumai (hereinafter "the Company") values and cares for its Customers, therefore this Return Policy (hereinafter "the Policy") clearly and unambiguously sets out the terms and conditions for product and money returns applicable to products and services purchased in the Company's operations and on the website https://sensorikosypatumai.lt/ (hereinafter "the Website").

The terms "You," "Your," and "Customer" refer to an entity, person, company, or organization using our Website and purchasing our Products and services. The words "we" and "our" refer to MB Sensorikos ypatumai, a company established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representative offices. The terms "Products" and "Goods" include any goods or services that you can purchase on our Website.

We apply this Policy in cases where you visit the Company's website and purchase Products sold there. This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be related to our goods or services. Before clicking on any links, you should review the Terms of Service and Return Policies or rules of third-party websites and applications.

This Policy is an integral part of our company's [Terms of Service] (https://www.sensorikosypatumai.lt/paslaugu-teikimo-salygos).

Please read this Policy, and if you have any questions, contact us by email at info@sensorikosypatumai.lt or other contacts listed below. We will consider that all visitors and Customers of this Website have carefully read this Policy and agree with its content. If you do not agree with this Policy or any part of it, please do not order or purchase Products found on our Website.

All Products we sell are subject to a money-back guarantee. You have the right, without stating a reason and without incurring additional costs, to cancel the order and/or return the purchased Goods to the Company within 14 days, provided that the Goods have not been used, are not damaged, the packaging has not been damaged, all labels remain, and their appearance has not changed substantially, i.e., only such changes have been made to the appearance of the Goods and/or Goods packaging that were necessary to inspect the received Goods.

The right to cancel a distance contract and return Goods within 14 days does not apply to legal entities (i.e., companies, entrepreneurs, and persons purchasing Products for commercial purposes).

The provisions of this section do not limit your right to cancel services or return Goods that are defective or have defects.

RETURN CONDITIONS

Any Goods you wish to return to us must be returned in the original manufacturer's packaging, the packaging must not be damaged, and the condition of the Goods must be the same as when you purchased them. You must ensure that the Goods and their packaging are not damaged or damaged during transportation. If the returned Goods do not meet these requirements, we will not be able to accept them.

You must submit a request for service cancellation or Goods return to us no later than 14 days.

If you decide to return the Goods, please complete, sign, and send the Goods Return Form by email to info@sensorikosypatumai.lt or by registered mail to Biržiškų g. 1L-1, LT-51436 Kaunas. To find out the exact Goods return conditions, you can contact us at the specified email address, and we will provide all the information you are interested in.

If you cancel the service and/or return the Goods, complying with all the conditions set out in this Policy, we will refund your paid amounts, excluding additional costs incurred because you chose a delivery method other than the cheapest standard delivery method we offered.

Please use your right to return Goods responsibly. We remind you that you are responsible for the reduction in the value of the goods, resulting from actions not necessary to determine the nature, characteristics, and functioning of the Goods. If your returned Goods are damaged, have damaged packaging, or are incomplete, we will not be able to accept the Goods back and refund your paid amounts.

When you return the Goods, along with the completed Goods Return Form, an inspection of the returned Goods will be carried out. If no violation of the Goods return conditions is found, we will refund your paid amounts using the same payment method you used to purchase the Goods. Depending on your chosen payment method, the refund may take up to 14 days.

If you miss the deadlines specified in the Return Policy, we will not be able to fulfill your request for the Goods return and refund the amounts paid to the Company.

DEFECTIVE GOODS

To return defective Goods, you can do so within 14 days from the date of delivery of the Goods to you, by informing us by email at info@sensorikosypatumai.lt, attaching photos or videos of the defective Goods and/or the package, describing the Goods' defects.

When sending us a notification about service cancellation or the return of defective Goods, please provide the following information:

Order number
Invoice number
Product or service name
Information about Goods defects, missing parts, or damages
Information about service defects
Evidence of Goods defects (e.g., photos or videos showing the defect of the Goods (if possible), as well as photos or videos of packaging damage, etc.)

When contacting us about the return of a defective Product, please indicate how you would like to resolve the situation:

replace the defective Goods with identical Goods of good quality;
apply a discount to the defective Goods, corresponding to the reduction in the value of the Goods due to the existing defects;
accept the Goods and refund the amounts paid by the Customer;
terminate the service and refund the amounts paid by the Customer;
repair the Goods or otherwise eliminate the defects of the goods or service.

RETURN POLICY UPDATE

Our Policy may be changed, depending on the changed situation or legal requirements. When the Company updates the Policy, the new version will be published on the website

https://sensorikosypatumai.lt/. In the event of significant changes to the Policy, we may contact you by sending an email or informing you in another way.